Last updated: 3 November 2026

1. Shipping Information

Iron Storm orders are shipped using tracked standard shipping through Cyprus Post.

Orders are processed after they have been placed and payment has been confirmed. Once your order has been processed, it will be prepared for dispatch.

You will receive an order confirmation email after placing your order. Tracking information will be provided where available once your order has been dispatched.

2. Delivery Times

Estimated delivery time is 1–3 weeks from order processing.

In rare cases, delivery may take 5–6 weeks, for example due to postal service delays, customs procedures or other circumstances beyond our control.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination and local postal services.

3. Shipping Costs

Shipping costs depend on the destination and the number of products in your order.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

4. Customs Duties and Import Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless applicable law provides otherwise, these charges are the responsibility of the recipient and are not included in the product or shipping prices shown at checkout.

Customs procedures may also cause additional delivery delays.

5. Tracking Your Order

Orders are shipped using tracked standard shipping.

Where tracking information is available, it will be shared with you after dispatch. Please allow some time for tracking information to become active in the postal service system.

Once the parcel has been handed over to the postal service, delivery is handled by the relevant postal operators.

6. Delayed, Lost or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at markomsek@gmail.com and include your order number.

We will do our best to assist you and, where applicable, help check the shipment status.

If you believe your parcel has been lost, please contact us so that we can look into the matter.

Nothing in this policy limits your statutory consumer rights.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us at markomsek@gmail.com and include your order number and a description of the issue.

Photographs of the parcel or product may help us assess the situation, but they are not a condition for exercising your statutory rights.

Your rights under applicable consumer protection laws remain unaffected.

8. Delivery Address

Please make sure that your delivery address and contact details are complete and accurate when placing your order.

We cannot guarantee successful delivery if the address provided is incomplete or incorrect. If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or dispatched.

9. Contact

For questions about shipping, delivery or an existing order, please contact:

MULTIMAT – t.t.i. d.o.o.
Ulica Ottavio Zakinja 4
52470 Umag
Croatia

Email: markomsek@gmail.com